At Easy Printer Rent, we strive to provide a seamless and reliable rental experience. If you are not completely satisfied with your rental, we have outlined our refund policy to guide you through the process. Please take a moment to read the terms below.
Refunds may be granted in the following situations:
Defective or Damaged Equipment: If the printer or related equipment arrives damaged, defective, or incomplete.
Service Failures: If there are delays or mistakes caused by our team regarding the delivery or setup of your equipment.
Order Cancellation: You may be eligible for a refund if you cancel your order before it is shipped (refer to cancellation terms for details).
Refunds will not be issued for:
Normal Wear and Tear: The expected wear from regular use of the equipment.
Damage from Misuse: If the equipment is damaged due to improper handling or neglect.
Late Cancellations: Cancellations made after the shipment has been dispatched are not eligible for a refund (see our cancellation policy).
To request a refund, follow these steps:
1. Report the Issue: Reach out to us at support@easyprinterrent.com within 48 hours of receiving the equipment.
2. Return the Equipment: If necessary, we will guide you through the return process and provide return shipping instructions.
3. Inspection: Once the returned equipment is received, we will inspect it to confirm the issue.
4. Refund Processing: After verification, we will process your refund within 5-7 business days to the original payment method.
Our cancellation terms are as follows:
Before Shipment: You are entitled to a full refund if you cancel your order at least 24 hours before the scheduled shipping date.
After Shipment: Unfortunately, we cannot offer refunds if the order has already been shipped.
Customers are responsible for return shipping costs, except in the following cases:
If the equipment is defective or damaged.
If the issue was caused by an error on our end.
We recommend using a reliable shipping service with tracking to ensure the safe return of the equipment.
Return Address:
Easy Printer Rent Returns Department
West Bldg 310 Greene St,
New York, NY 10003,
United States
Please include your rental agreement or reference number to speed up processing.
If you have any questions or require further assistance, please contact our customer support team:
Email: support@easyprinterrent.com
Thank you for choosing Easy Printer Rent. We are committed to resolving any concerns you may have and ensuring a positive experience with our service.